Strategic Planning and Management:

Improving Citizen Satisfaction and Government

Productivity Through Strategic Planning

An Online Educational Module Based on

the Citizen-Driven Performance Measurement Project

Sponsored by

The Alfred P. Sloan Foundation

Like other modules in this series, this online course uses cases developed for the Sloan-Foundation-funded Citizen-Driven Performance Measurement Project, to shed light on the importance of strategic planning and management in helping us understand the importance of planning and its correlation to increased government performance and productivity.

SYLLABUS: (MS Word)  (PDF)

TEACHING NOTES:

MONTCLAIR  (MS Word)  (PDF)

DAYTON  (MS Word)  (PDF)

DISCUSSION QUESTIONS: (MS Word)  (PDF)

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Updated February 09, 2004